Why Do You Need Onsite and Remote IT Support?

The modern came quickly. Not so long ago a business could get by with minimal or even no computer technology whatsoever – a lot of folks who aren’t all that old can recall starting out in their careers in companies that had not a single computer anywhere. Today that’s impossible – your web site is your life blood, and your business runs on a backbone of servers, laptops, desktops, and other devices like tablets and mobile phones. As a result you’ve looked into IT support in Melbourne because you’re smart enough to realise that taking any sort of chances with that backbone is just inviting disaster – if you suffer a crash or physical failure with your computer equipment, every second will equal lost revenues and clients.

Still, you’re now faced with an unexpected choice from many Melbourne IT support companies – do you go for remote IT support, or onsite? There are advantages and disadvantages to both – so much so that we’d suggest you don’t choose at all: You need both.

Remote IT Support in Melbourne

We’ve all probably experienced that embarrassing moment when we’re certain our desktop has crashed so thoroughly that we’ve lost not just that morning’s work, but possibly the whole year’s work, only to have a disinterested and slightly sarcastic IT professional suggest we turn the computer off and then on again – and the problem is quickly solved.

Remote IT support is cheap and instantaneous. When a problem arises, having a voice on the phone or a responsive string of texts prompting us through a simple procedure can handle most problems without the expense or time of an onsite visit. But even the best remote support can run into the wall of your own experience: If you don’t have certain skills or knowledge – or simply certain vocabulary – you can quickly run up against the limitations of remote support.

Onsite IT Support in Melbourne

On the other hand, having a technician with a van filled with parts and tools arrive to diagnose and repair problems is often the most effective way to deal with a problem. When remote assistance is simply too confusing for your ‘technically leaning’ person in the office to handle, onsite assistance gets the job done without risking making things worse by having an inexperienced person being guided over the phone attempt major work. And there will always simply be repair work that is beyond the scope of remote support. When rebooting doesn’t help, you’ll need someone who can get into the ‘guts’ of your system and figure things out.

So why choose? The best protection covers all possibilities, from simple things that can quickly and easily be addressed with some quick advice to major problems that require OS re-installations with full backups restored or the physical replacement of damaged memory or hard drives, having both kinds of support will ensure that your company can weather any sort of data storm.

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